TikTok Shop 英区研究：星级评分与买家评价最能带动转化

With the festive season approaching and an unprecedented increase of shoppers flocking to TikTok to search for gift inspiration, brands need to maximise the platform’s growth to drive sales. New research by Bazaarvoice, the platform connecting over 13,000 brands and retailers to authentic shopper content, finds that while 66% of UK consumers now purchase goods on TikTok Shop and one in five use it at least once per week, trust remains a barrier to purchasing through the platform. 

TikTok Shop is the fourth largest beauty retailer in the UK according to NielsenIQ. Last month, Boots joined the likes of Sephora and Marks & Spencer to sell their products on the platform, saying it would “bring trusted beauty expertise to a new generation of social shoppers.” 

Bazaarvoice’s research shows that three quarters of shoppers have bought a product on TikTok Shop that they wouldn’t have considered buying elsewhere, and almost two thirds (64%) use the platform to discover new brands and trends. 

With this in mind, it is easy to see why so many retailers and brands are choosing the social media giant to market their products for sale. 

The research delves further into why consumers choose certain products and brands over others. Tellingly, 68% of shoppers are more likely to trust an everyday customer than an influencer when making a purchase on the platform. 

When asked about the most important factor in their buying decision, three quarters (74%) of TikTok shoppers said star ratings and customer reviews were most important, followed by 56% who cited customer photos and videos, and just 31% who stated influencer endorsements. 

TikTok Shop creates a fantastic opportunity for retailers to reach new customers, and this research highlights that whilst shoppers discover products through creators and they look to other customers before they buy, one of the most important elements of the sales process is trust in the brand and product.

There is a great opportunity now for brands to focus on building authentic relationships with their customers through the use of trusted user generated content, such as customer reviews and ratings, and customer photos and videos. Actions like this could go a long way to turning prospective shoppers into long-term customers.

– David McIntosh, General Manager EMEA, Bazaarvoice

Additional findings from the research include: 

• 40% of shoppers are triggered to purchase on TikTok Shop by creator content
• 47% of shoppers would be more likely to shop with TikTok Shop than a traditional retailer if there was authentic video proof of the product
• 99% of respondents said they trust customer written reviews, photos and videos when making a decision to purchase